• Table of Contents
    What can parents do to help their children take care of the laptop properly?
    How should students carry their laptops?
    Where should students keep the laptops at school?
    What are common causes of physical damage?
    What if something goes wrong with the laptop?
    Are there other general care issues of which I should be aware?
    What if the computer starts to have problems during class?
    Software that comes installed on the laptops
     
     

    What can parents do to help their children take care of the laptop properly?

     
    Talk with your child about how important it is to keep the laptop safe and to treat it gently.  Laptops run better and live longer when they are handled with care.  Monthly checks of your child’s laptop can help prevent misuse.
    One of the most common causes of laptop problems occurs when students attempt to download/install/load 3rd party software onto the machine.  The more of these "extra" programs a student installs, the slower and more unreliable the laptop becomes.  With the Chromebooks, this comes in the form of Apps or Extensions that are installed from the Chrome Web Store.  Unit 5 does prevent many of these from being installed, but more often than not, if there is an issue on a Chrombook it is because of and app or extension that is causing a conflict.
     

    How should students carry their laptops?

    Always carry the laptop in a case, even when at home. Use two hands at all times and do not carry the laptop by it's screen.  One of the most common sources of damange we see is a cracked LCD panel from students who carry their Chromebook one handed with a thumb on the screen.  If an accident happens, please report damage to your teacher immediately. Minor damage can progress to become more serious if there is a delay getting help.

    Where should students keep the laptops at school?

    We recommend students treat their laptops much like a purse or phone, only more gently! Do not leave it visibly unattended. It is the student’s responsibility to keep it safe. At school, laptops will be used for nearly all classes. For any classes not requiring your laptop, or during lunch, students should store the laptop in a locker or locked classroom. If the laptop is left visibly unattended and not inside a case, (e.g., in the hallway or on a table in the commons) it may be picked up by faculty or administrators. We do this to reinforce that students must be responsible for the laptop and never leave it visibly unattended.

    What are common causes of physical damage?
    • dropping the laptop
    • carrying the laptop one handed with a thumb pressing on the screen
    • shutting the laptop with a pencil inside
    • pushing back the screen past its intended range
    • carrying it in a backpack without padding
    • not using a padded case
    • removing hardware improperly
    • leaving the laptop out where someone can kick, trip or step on it
    • stacking textbooks on the laptop
    • removal of keys/rubber trim

    What if something goes wrong with the laptop?

    Have your child notifiy their teacher and obtain/fill out a helpdesk ticket.  They will arrange for your child to obtain a replacement machine.  

     

    Are there other general care issues of which I should be aware?

    In general, laptops should not be left in the car for theft reasons. Also, they should not be left in temperatures below 35 degrees or above 90 degrees.  To avoid damage, food, drinks, or pets should not be near the laptop. Rain, wet hands, and high humidity are risky to laptops as well, and should be avoided.

    Stress to your children the rubber around the edges, keys, screws, and keyboard plastic should not be picked at, pulled apart, or otherwise damaged.  These items may seem cosmetic, but they are one of the most common causes of damage when left unchecked.

    What if the computer starts to have problems during class?

    The student should check with the teacher immediately. Based on the day’s lesson plan, the teacher may send the student for a replacement machine, or may ask the student to work with another student. Either way, the student should check with the teacher to determine the proper course of action.